Alaska Pacific Mountain Central Eastern

Welcome to the Helpdesk!

The Interagency Helpdesk is staffed by IBM (located in Boulder, CO) and provides both technical and functional support for ROSS, I-Suite, DMS, VIPR, ABS, ICBS-R,FAMWEB, InciWeb, FPA, WFDSS, WFAS, Fire Mapping and Modeling Tools, and AFF.

IBM's highly trained staff will be able to answer most questions during the initial call.  If further assistance or escalation is required, the caller will be provided with a time frame for resolution and a ticket number to be used for future reference.

IBM is proud to be working with the USDA Forest Service and the NWCG and is committed to providing the wildland fire community with the highest possible level of service for many years to come.